OETA FAQs

Frequently Asked Questions

WATCHING OETA  |  PROGRAMMING  |  STREAMING  |  EDUCATION 
PASSPORT  |  MEMBERSHIP  |  UNDERWRITING  |  GENERAL INFO

 

WATCHING OETA

How can I access OETA?
OETA-HD (x.1), OETA OKLA (x.2), OETA Create (x.3) and PBS Kids (x.4) are available statewide via a digital antenna on the following channels: Oklahoma City (13), Tulsa (11), Altus (19), Alva (30), Ardmore (36), Beaver (34), Boise City (20), Buffalo (48), Cheyenne (12), Duncan (47), Durant (46), Eufaula (3), Grandfield(10), Guymon (16), Hugo (15), Idabel (23), Lawton (36) and Ponca City (38).

Cox Communications digital cable subscribers can find OETA-HD on channel 713 in the Oklahoma City area and channel 1011 in the Tulsa area. Cox also carries OETA OKLA on channel 112 in Oklahoma City and channel 1083 in Tulsa, OETA Create on channel 113 in Oklahoma City and channel 1084 in Tulsa and PBS Kids on channel 114 in Oklahoma City and channel 1262 in Tulsa.

OETA’s main channel (OETA-HD) is available in analog standard definition on channel 14 in Oklahoma City and channels 11 and 82 in Tulsa. OETA OKLA is on channel 83, OETA Create on channel 84 and PBS Kids on channel 262 in Tulsa.

If you are not a Cox cable subscriber, please check with your cable or satellite provider for OETA channel information.

Why has my signal gone out?
If you watch OETA over-the-air, try relocating your indoor antenna to a window for better reception. If you use an outdoor or attic antenna, try repointing the antenna for improved reception. If you still have issues getting OETA’s over-the-air signal, please call us at (405) 848-8501 during normal business hours (8:30 a.m. -  5:30 p.m., weekdays) or send us a message through our contact form after hours. If you are a cable or satellite customer, contact your provider about reception issues.

What can I do if my cable or satellite provider doesn’t carry an OETA channel I want to watch?
Please contact your local cable or satellite provider to request they carry OETA and its additional channels. All cable and satellite companies are offered OETA’s programming but it is up to each provider to determine if they’ll air OETA and its additional channels.
 

PROGRAMMING

Do you use funds you receive from the state of Oklahoma to purchase programming?
No. Programming is purchased through funds raised during the OETA Foundation’s annual membership campaigns and corporate support endeavors.

Who determines what to air on OETA?
OETA works with a programming service to determine its monthly on-air schedule for OETA-HD and OETA OKLA. OETA Create and PBS Kids are national feeds and cannot be altered. You can make programming suggestions and comments via our contact form.

Where can I view your programming schedule?
You can view daily and weekly schedule offerings for all four channels here.

Who is in charge of the program listings I see on my provider’s guide, television or elsewhere?
We send all of our program information to a listing service that then populates most electronic program guides. It is possible for programming changes to happen after a listing service provides electronic program guides to its clients. OETA’s most accurate schedule for all four channels can be found here.

What are program broadcast rights?
Program broadcast rights are the contractual agreement by which OETA and the show’s distributor or producer have agreed upon for airing a particular show. Rights vary by distributor and producer and not all shows have the same broadcast rights. Rights determine several factors, such as when a show can air and how many times a show can be replayed.

What happened to my favorite show?
Some shows may be on hiatus due to broadcast rights. Other shows may have been removed from the schedule. Check the A to Z tab on the schedule page for your favorite show and if you don’t see it listed, contact us for more information.

When will a show re-air?
Check the A to Z tab on the schedule page for your favorite show. By clicking on the show or episode, you can see a description, website information and additional air dates if any are scheduled.

What is OETA Passport?
OETA Passport is a member benefit which provides OETA donors extended on-demand access to a rich library of quality public television programming. This is one of the many benefits that OETA provides its donors, along with existing benefits such as Odyssey, Inside OETA eNewsletter and others.

Can I still view a show for free if I don’t have access to OETA Passport?
Most PBS shows are available via OETA Anywhere for a limited time following broadcast. Shows can be accessed online or through the PBS app on streaming devices. Non-PBS shows are not available via these services following broadcast.

Can you air a show I saw on another public television station?
Maybe. Check the A to Z tab on the schedule page to see if the show is scheduled to air in the coming months on OETA. You can always contact usto request a program. Program suggestions are evaluated by OETA and its programming service for on-air consideration.

How can I submit a show or film to you for broadcast consideration?
If you a producer or production company submitting a show for consideration, you must fill out our program proposal form. If you are a viewer with a show suggestion, check the A to Z tab on the schedule page to see if the show is scheduled to air in the coming months on OETA. If not, you can always contact us to request a program.

I see sponsor messages on OETA. How do I become a sponsor?
Contact Lynn Bush by phone at (405) 848-8501 or by email at lbush@oeta.tv for more information about underwriting sponsorships.

Who do I contact if I want information on something I saw on air in between shows?
We frequently air short filler content between programs. Please submit an inquiry via our contact form and provide as much detail as possible, such as time time, date and what show was before or after the video.

How can I find out additional information on a show?
Use the A to Z tab on the schedule page to find the show. Clicking on the specific episode gives you access additional information, including the description, additional air dates and the program’s website.

What do I do when there’s a technical problem with the show I’m watching?
Please call (405) 848-8501 during regular business hours (8:30 a.m. - 5 p.m., weekdays) and provide as much detail as possible, such as time time, date and show name. If the issue is after hours, please leave a message or submit the issue via our contact form.

Who do I contact if I have a complaint about a show?
You can submit feedback via our contact form. We also encourage you to reach out to the show’s producers or distributor. You can click here for the PBS program contact page and here for PBS Kids shows. You can also use the A to Z tab on the schedule page to find the show. Clicking on an episode gives you access additional information, including the program’s website.

How do I turn on closed captioning?
Look for a button on your remote labeled CC. If there isn’t a button on the remote, go into the settings menu on either your television or cable/satellite box. There should be an option to turn captions on or off. For more specific instructions, check with your cable/satellite provider or the user guide for your television.

My audio seems to come and go depending on the program airing on OETA.  How do I fix it?
If one program doesn’t have sound but the next program on the same channel does, it often means the SAP (Second Audio Program) on your remote was accidently turned on.  SAP is also known as MTS (Multiple Television Sound.) Your remote control buttons for the television or for your service  provider are labeled SAP, MTS, audio sound or language. On most remotes, you simple push the button several times to step through “SAP, Mono” and “Stereo” until you have the desired selection. Other televisions that do not have these buttons on the remote allow you to select the audio language in the menu setting of the television. You can also see your television manual for step by step instructions.

How can I order a copy of a show?
If the show you wish to order is an OETA-produced production, please contact us at (800) 879-6382 during regular business hours (8:30 a.m. - 5 p.m., weekdays) or fill out our contact form and someone will get back to you. You can find PBS DVDs and merchandise online. For non-PBS shows, check the A to Z tab on the schedule page for the show. By clicking on the show or episode, you can see website information for that show.

I saw a product advertised for a show. How can I order it?
You can find PBS merchandise online. For non-PBS shows, check the A to Z tab on the schedule page for the show. By clicking on the show or episode, you can see website information for that show. If it was an OETA produced show, please call us at (405) 848-8501 for more information.
 

STREAMING

How can I view OETA programming through my streaming device?
You can view your favorite programs from PBS and OETA anywhere you go, on your computer, smartphone, tablet or connected TV device. OETA Anywhere is available online, through Apple and Android apps, Roku, AppleTV, Android TV, Amazon Fire TV and Windows 10. PBS Kids streams live 24/7 online here

What do I do if I’m having trouble accessing the PBS app through my streaming device?
Please visit PBS Help for additional information on accessing the PBS app through a streaming device.

Can I view Passport content through my streaming device?
OETA Passport can be accessed on the OETA website, as well as on PBS.org, the PBS Video apps for Android and iOS smartphones and tablets, and the PBS app on AppleTV when OETA has been identified as the member’s local station. To get started, look for videos with the compass icon. Those videos are only available to users who are registered for OETA Passport.
 

EDUCATION

How can I learn about your educational outreach initiatives?
Visit our events page or contact the education department at education@oeta.tv.

What is Ready to Learn?
Ready to Learn is an educational support program that uses OETA/PBS transmedia content to help improve student learning and academic performance. Read more here.

What are the qualifications for the Ready to Learn program?
The Ready to Learn program is open to families and teachers of children aged 4 to 8 years old (by September 1 of the current academic year). Read more here.

How do I sign-up to help with Ready to Learn events?
You can signup for Ready to Learn events on our events page or by contacting the education department at education@oeta.tv.

What is PBS LearningMedia?
PBS LearningMedia is a digital content platform containing more than 100,000 video, audio and interactive educational support tools for learners of all ages.

Do I have to be a teacher to access PBS LearningMedia?
No.  Although the resources available through PBS LearningMedia do support classroom instruction, parents can gain access by setting up their free accounts as well.
 

PASSPORT

What is OETA Passport?
OETA Passport is a member benefit which provides OETA donors extended on-demand access to a rich library of quality public television programming. This is one of the many benefits that OETA provides its donors, along with existing benefits such as Odyssey, Inside OETA eNewsletter and others.

Why is OETA making this service available?
Passport is another way to say thank you to our members for your support. As more and more people are watching television content on demand on digital devices, OETA Passport gives OETA donors a way to enjoy extended access to PBS and OETA content on platforms including computers, smartphones and tablets.

What kind of content can people find on OETA Passport?
OETA Passport includes several hundred hours of programming, representing many genres, including drama, science, history, natural history and the arts. Notable titles include Masterpiece series such as Downton Abbey and Wolf Hall, along with other favorites such as The Great British Baking Show, Poldark, Grantchester and many more.

The OETA Passport library continues to grow as more series and episodes are added.

How can viewers find content that’s available on OETA Passport?
Donors who wish to take advantage of OETA Passport must activate your account for access. You will be asked to register to confirm your identity and membership status, and then you can start enjoying OETA Passport.

OETA Passport can be accessed on the OETA website, as well as on PBS.org, the PBS Video apps for Android and iOS smartphones and tablets, and the PBS app on AppleTV when OETA has been identified as the member’s local station. To get started, look for videos with the compass icon. Those videos are only available to users who are registered for OETA Passport.

What desktop browser do I need?
OETA Passport supports the latest versions of Chrome, Firefox, and Safari, and IE9+.

Who qualifies for OETA Passport?
OETA Passport is a member benefit available from OETA for donors with a yearly contribution of at least $60 or an ongoing monthly contribution of $5 or more. It cannot be purchased separately.

Is OETA Passport a service or subscription that people can purchase?
OETA Passport is an added benefit of station membership. It cannot be purchased separately and is not a subscription service.

Does OETA Passport mean there will be no more free streaming on PBS.org or on OETA website?
No. PBS and OETA content continues to be available for free on PBS.org, OETA website and other digital platforms for a limited time following broadcast. OETA Passport provides access to an extensive library of exclusive, additional content for OETA members to enjoy.

Certain content, including news and public affairs programs such as Frontline, PBS NewsHour, Independent Lens and POV, will always be accessible to everyone.

I’m not seeing my favorite PBS show in OETA Passport. Why not?
Several hundred hours of content are available via OETA Passport now. This library of content will continue to grow over time as more titles are added.

Will PBS KIDS content be available via OETA Passport?
There are no plans to include PBS KIDS programming in OETA Passport at this time. However, the PBS Kids channel streams live 24/7 here
 

MEMBERSHIP

Who do I make my donation check to?
Make your check out to the OETA Foundation.

I see sponsor messages on OETA. How do I become a sponsor?
Contact Lynn Bush by phone at (405) 848-8501 or by email at lbush@oeta.tv for more information about underwriting sponsorships.

I just sent you my renewal. Why am I still getting notices?
To be as cost-efficient as possible, we print and send our notices in bulk and so what you receive in your mailbox has been on its way to your home for up to a month. If your renewal and our notice have crossed in the mail, please disregard the notice and accept our apologies.

Where is my Odyssey?
There are a few reasons why Odyssey may not have arrived. It might have been lost in the mail, we may not have your correct address or your membership may have expired if you waited to renew just before your expiration date. For rural areas, it may take extra time to reach your mailbox. We apologize for any inconvenience. Please e-mail membership@oeta.tv for an electronic copy.

Is my donation tax deductible?
Yes, but there are some qualifiers. The amount you donate that exceeds the fair market value of any gift you receive will be tax deductible in most cases, since the OETA Foundation is a 501(c)(3) charitable organization.

Will the OETA Foundation send a statement showing my donation and the fair market value of my gifts?
Yes, the OETA Foundation sends out annual letters showing the donations we received from you, and the fair market value of any gifts we sent you. We recommend consulting with your tax professional to determine the actual deductibility of your donation, as there may be other factors involved.

When will my thank you gift arrive?
Delivery of thank you gifts usually takes 2-8 weeks following the end of a membership drive. We place our order for gifts as soon as we know how many we’re going to need and then send them on to members like you as soon as we receive them. Gifts are sent via third-class mail in order to maximize the value of your contribution to support our programs.

What is a sustainer?
Becoming a sustainer means your monthly support automatically renews every 12 months.

Can I receive thank you gifts if I am a sustainer?
Yes. When you become an OETA sustainer, you are eligible for thank you gifts available at your level of giving.

What if my credit card expires or changes?
If your credit card expires or changes, call membership services at (405) 848-8501 or email membership@oeta.tv.

How can I change or stop my monthly giving?
You can change or stop your sustaining gift at any time. Please call membership services at (405) 848-8501 or email membership@oeta.tv.
 

UNDERWRITING

What is underwriting?
OETA acknowledges our corporate contributors with brief on-air messages called underwriting. Since these contributions help pay for programming costs, underwriting is to public television what advertising is to commercial stations. The value and number of on-air messages is determined by their placement during the broadcast schedule. OETA provides a rate sheet which specifies the values of the messages throughout our program schedule.

Who hears your message?
Underwriting on OETA provides your business or organization an audience notably distinguished by its education level and professional success. You will benefit from reaching an audience which includes a high concentration of affluent, well-educated business decision-makers, community leaders and opinion shapers.

How does underwriting help my business?
By making the decision to underwrite OETA programming, you can put OETA to work for you in three distinct areas of marketing: branding, public relations and community involvement.

Branding: OETA reaches a very desirable and frequently hard to reach target market. By running underwriting credits strategically placed either in specific programs or throughout the OETA schedule, your message will be heard and seen by an attractive potential consumer of your product or service.

Public Relations: OETA viewers are extremely loyal to public television and often choose to do business with fellow supporters. Your association with public television enhances your credibility. You will create a most positive image when you sponsor programming on OETA.

Community Involvement: OETA is a worthwhile, non-profit community resource, serving Oklahoma since 1959. Your support is also tax-deductible as a philanthropic gift.
 

GENERAL INFO

How is OETA funded?
OETA is licensed to the state of Oklahoma and operates as a public/private partnership. OETA is supported by both public and private funds. State funds provide for some of OETA's operational expenses, including helping to fund OETA’s extensive statewide network of 18 full-powered transmitters and translator booster stations. OETA is responsible for maintaining the state’s infrastructure for the PBS Warning, Alert and Response Network (WARN) system, which provides a path between the Federal Emergency Management Agency and cellular service providers to relay important emergency information statewide via cellular networks.

Are you hiring?
You can view a list of our current employment opportunities here.

How are members selected to the OETA board of directors?
Six members of the OETA board of directors are appointed by state statute and the remaining seven are appointed by the governor of Oklahoma. You can access the board’s minutes and agendas here.

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