OETA FAQs

Frequently Asked Questions


WATCHING OETA  |  PROGRAMMING  |  STREAMING
EDUCATION  |  PASSPORT  |  GENERAL INFO

 

WATCHING OETA

How can I access OETA?
OETA-HD (x.1), OETA WORLD (x.2), OETA Create (x.3) and PBS Kids (x.4) are available statewide via a digital antenna on the following channels: Oklahoma City (13), Tulsa (11), Altus (19), Alva (30), Ardmore (36), Beaver (34), Boise City (20), Buffalo (48), Cheyenne (12), Duncan (47), Durant (46), Eufaula (3), Grandfield(10), Guymon (16), Hugo (15), Idabel (23), Lawton (36) and Ponca City (38).

Cox Communications digital cable subscribers can find OETA-HD on channel 713 in the Oklahoma City area and channel 1011 in the Tulsa area. Cox also carries OETA WORLD on channel 112 in Oklahoma City and channel 1083 in Tulsa, OETA Create on channel 113 in Oklahoma City and channel 1084 in Tulsa and PBS KIDS on channel 114 in Oklahoma City and channel 1262 in Tulsa.

OETA’s primary channel, OETA-HD, is available in analog standard definition on channel 14 in Oklahoma City and channels 11 and 82 in Tulsa. OETA WORLD is on channel 83, OETA Create on channel 84 and PBS Kids on channel 262 in Tulsa.

If you are not a Cox cable subscriber, please check with your cable or satellite provider for OETA channel information.

Why has my signal gone out?
If you watch OETA over-the-air, try relocating your indoor antenna to a window for better reception. If you use an outdoor or attic antenna, try repointing the antenna for improved reception. If you still have issues getting OETA’s over-the-air signal, please call us at (405) 848-8501 during normal business hours (8:30 a.m.–5:30 p.m., weekdays) or send us a message through our contact form after hours. If you are a cable or satellite customer, contact your provider about reception issues.

What can I do if my cable or satellite provider doesn’t carry an OETA channel I want to watch?
Please contact your local cable or satellite provider to request they carry OETA and its additional channels. All cable and satellite companies are offered OETA’s programming but it is up to each provider to determine if they’ll air OETA and its additional channels.
 

PROGRAMMING

Do you use funds you receive from the state of Oklahoma to purchase programming?
No. Programming is purchased through funds raised by our supporting organization, Friends of OETA, Inc., and corporate support endeavors.

Who determines what to air on OETA?
OETA maintains full control of programming. We do seek assistance from an outside programming agency for OETA-HD and OETA WORLD. OETA Create and PBS Kids are national feeds and cannot be altered. You can make programming suggestions and comments via our contact form.

Where can I view your programming schedule?
You can view daily and weekly schedule offerings for all four channels here.

Who is in charge of the program listings I see on my provider’s guide, television or elsewhere?
We send all of our program information to a listing service that then populates most electronic program guides. It is possible for programming changes to happen after a listing service provides electronic program guides to its clients. OETA’s most accurate schedule for all four channels can be found here.

What are program broadcast rights?
Program broadcast rights are the contractual agreement by which OETA and the show’s distributor or producer have agreed upon for airing a particular show. Rights vary by distributor and producer and not all shows have the same broadcast rights. Rights determine several factors, such as when a show can air and how many times a show can be replayed.

What happened to my favorite show?
Some shows may be on hiatus due to broadcast rights. Other shows may have been removed from the schedule. Check the A to Z tab on the schedule page for your favorite show and if you don’t see it listed, contact us for more information.

When will a show re-air?
Check the A to Z tab on the schedule page for your favorite show. By clicking on the show or episode, you can see a description, website information and additional air dates if any are scheduled.

What is OETA Passport?
OETA Passport is a member benefit which provides OETA donors extended on-demand access to a rich library of quality PBS programming. This is one of the many benefits that OETA provides its donors, along with existing benefits such as Odyssey, Inside OETA eNewsletter and others.

Can I still view a show for free if I don’t have access to OETA Passport?
Most PBS shows are available to stream for a limited time following broadcast. Shows can be accessed online or through the PBS app on streaming devices or PBS.org. Non-PBS shows are not available via these services following broadcast.

Can you air a show I saw on another public television station?
Maybe. Check the A to Z tab on the schedule page to see if the show is scheduled to air in the coming months on OETA. You can always contact usto request a program. Program suggestions are evaluated by OETA and its programming service for on-air consideration.

How can I submit a show or film to you for broadcast consideration?
If you are a producer or production company submitting a show for consideration, you must fill out our program proposal form. If you are a viewer with a show suggestion, check the A to Z tab on the schedule page to see if the show is scheduled to air in the coming months on OETA. If not, you can always contact us to request a program.

Who do I contact if I want information on something I saw on air in between shows?
We frequently air short filler content between programs. Please submit an inquiry via our contact form and provide as much detail as possible, such as time, date and what show was before or after the video.

How can I find out additional information on a show?
Use the A to Z tab on the schedule page to find the show. Clicking on the specific episode gives you access additional information, including the description, additional air dates and the program’s website.

What do I do when there’s a technical problem with the show I’m watching?
Please call (405) 848-8501 during regular business hours (8:30 a.m. - 5 p.m., weekdays) and provide as much detail as possible, such as time, date and show name. If the issue is after hours, please leave a message or submit the issue via our contact form.

Who do I contact if I have a complaint about a show?
You can submit feedback via our contact form. We also encourage you to reach out to the show’s producers or distributor. You can click here for the PBS program contact page and here for PBS Kids shows. You can also use the A to Z tab on the schedule page to find the show. Clicking on an episode gives you access additional information, including the program’s website.

How do I turn on closed captioning?
Look for a button on your remote labeled CC. If there isn’t a button on the remote, go into the settings menu on either your television or cable/satellite box. There should be an option to turn captions on or off. For more specific instructions, check with your cable/satellite provider or the user guide for your television.

My audio seems to come and go depending on the program airing on OETA.  How do I fix it?
If one program doesn’t have sound but the next program on the same channel does, it often means the SAP (Second Audio Program) on your remote was accidentally turned on. SAP is also known as MTS (Multiple Television Sound.) Your remote control buttons for the television or for your service provider are labeled SAP, MTS, audio sound or language. On most remotes, you simply push the button several times to step through “SAP, Mono” and “Stereo” until you have the desired selection. Other televisions that do not have these buttons on the remote allow you to select the audio language in the menu setting of the television. You can also see your television manual for step by step instructions.

How can I order a copy of a show?
If the show you wish to order is an OETA-produced production, please contact us at (800) 879-6382 during regular business hours (8:30 a.m. - 5 p.m., weekdays) or fill out our contact form and someone will get back to you. You can find PBS DVDs and merchandise online. For non-PBS shows, check the A to Z tab on the schedule page for the show. By clicking on the show or episode, you can see website information for that show.

STREAMING

How can I view OETA programming through my streaming device?
You can view your favorite programs from PBS and OETA anywhere you go, on your computer, smartphone, tablet or connected TV device. PBS video is available online, through Apple and Android apps, Roku, AppleTV, Android TV, Amazon Fire TV and Windows 10. PBS Kids streams live 24/7 online here

What do I do if I’m having trouble accessing the PBS app through my streaming device?
Please visit PBS Help for additional information on accessing the PBS app through a streaming device.

Can I view Passport content through my streaming device?
OETA Passport can be accessed on the OETA website, as well as on PBS.org, the PBS Video apps for Android and iOS smartphones and tablets, and the PBS app on AppleTV when OETA has been identified as the member’s local station. To get started, look for videos with the compass icon. Those videos are only available to users who are registered for OETA Passport.
 

EDUCATION

How can I learn about your educational outreach initiatives?
Visit our events page or contact the education department at education@oeta.tv.

What is Ready to Learn?
Ready to Learn is an educational support program that uses OETA/PBS transmedia content to help improve student learning and academic performance. Read more here.

What are the qualifications for the Ready to Learn program?
The Ready to Learn program is open to families and teachers of children aged 4 to 8 years old (by September 1 of the current academic year). Read more here.

How do I sign-up to help with Ready to Learn events?
You can sign up for Ready to Learn events on our events page or by contacting the education department at education@oeta.tv.

What is PBS LearningMedia?
PBS LearningMedia is a digital content platform containing more than 100,000 video, audio and interactive educational support tools for learners of all ages.

Do I have to be a teacher to access PBS LearningMedia?
No. Although the resources available through PBS LearningMedia do support classroom instruction, parents can gain access by setting up their free accounts as well.
 

PASSPORT

What is OETA Passport?
OETA Passport is a member benefit which provides OETA donors extended on-demand access to a rich library of quality public television programming. This is one of the many benefits that OETA provides its donors, along with existing benefits such as Odyssey, Inside OETA eNewsletter and others.

Why is OETA making this service available?
Passport is another way to say thank you to our members for supporting OETA. As more and more people are watching content on demand via digital devices, OETA Passport gives OETA donors a way to enjoy extended access to PBS and OETA content on platforms including computers, smartphones and tablets.

What kind of content can people find on OETA Passport?
OETA Passport includes several hundred hours of programming, representing many genres, including drama, science, history, natural history and the arts. Notable titles include Masterpiece series such as Downton Abbey, science and technology programs like NOVA, investigative reports from FRONTLINE and news from PBS NewsHour.

The OETA Passport library continues to grow as more series and episodes are added.

How can viewers find content that’s available on OETA Passport?
Donors who wish to take advantage of OETA Passport must activate your account for access. You will be asked to register to confirm your identity and membership status, and then you can start enjoying OETA Passport.

OETA Passport can be accessed on the OETA website, as well as on PBS.org, the PBS Video apps for Android and iOS smartphones and tablets, and the PBS app on AppleTV when OETA has been identified as the member’s local station. To get started, look for videos with the compass icon. Those videos are only available to users who are registered for OETA Passport.

What desktop browser do I need?
OETA Passport supports the latest versions of Chrome, Firefox, and Safari, and IE9+.

Who qualifies for OETA Passport?
OETA Passport is a member benefit available from OETA for donors with a yearly contribution of at least $60 or an ongoing monthly contribution of $5 or more. It cannot be purchased separately.

Is OETA Passport a service or subscription that people can purchase?
OETA Passport is an added benefit of station membership. It cannot be purchased separately and is not a subscription service.

Does OETA Passport mean there will be no more free streaming on PBS.org or on OETA website?
No. PBS and OETA content continues to be available for free on PBS.org, OETA website and other digital platforms for a limited time following broadcast. OETA Passport provides access to an extensive library of exclusive, additional content for OETA members to enjoy.

Certain content, including news and public affairs programs such as FRONTLNE, PBS NewsHour, Independent Lens and POV, will always be accessible to everyone.

I’m not seeing my favorite PBS show in OETA Passport. Why not?
Several hundred hours of content are available via OETA Passport now. This library of content will continue to grow over time as more titles are added.

Will PBS KIDS content be available via OETA Passport?
There are no plans to include PBS KIDS programming in OETA Passport at this time. However, the PBS Kids channel streams live 24/7 here
 

GENERAL INFO

How is OETA funded?
OETA is licensed to the state of Oklahoma and operates as a public/private partnership. OETA is supported by both public and private funds. State funds provide for some of OETA's operational expenses, including helping to fund OETA’s extensive statewide network of 18 full-powered transmitters and translator booster stations. OETA is responsible for maintaining the state’s infrastructure for the PBS Warning, Alert and Response Network (WARN) system, which provides a path between the Federal Emergency Management Agency and cellular service providers to relay important emergency information statewide via cellular networks.

Are you hiring?
You can view a list of our current employment opportunities here.

How are members selected to the OETA board of directors?
Six members of the OETA board of directors are appointed by state statute and the remaining seven are appointed by the governor of Oklahoma. You can access the board’s minutes and agendas here.

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